We use artificial intelligence (AI) to power our text analysis platform. In text analysis we use a combination of machine learning, keyword analysis and Recurrent Neural Networks (RNNs) to analyze your customer’s text input and their intent. This happens by first determining the questions that your customers have through webchat logs or FAQs. As people have a variety of ways of asking things, we have created a method for efficiently labelling data. That data is then analyzed with our in-house platform for creating associations between questions and intents. Once the questions have been matched with intents, we serve up answers to customers. This can also be workflows for customers to fill in data, order goods or perform other self-service.