“AlphaBlues has made our customer service even more efficient with their artificial intelligence based solution“
Monese is a revolutionary neo-bank founded with the ambitious goal of building a global instant-open bank account for the on-demand age. Monese was born from its founder’s painful experience when he was denied a bank account when he moved to the UK. With the Monese app, customers from all over Europe can open a bank account in as little as 120 seconds, free from the hidden fees and restrictions that legacy banks impose. Monese was the first 100% mobile bank account to ever launch in the UK. The company’s customer base is fast approaching six digits and customers are moving over 0.5€ billion annually. To handle the increasing amount of customer service requests from a growing customer base, Monese was looking to automate its core customer service chat.
To manage customer support more efficiently, AlphaBlues deployed its Virtual Customer Assistant (VCA) technology into Monese in-app customer support chat. The artificial intelligence based VCA was made the front-line customer service representative for the thousands of customer support requests each month. It was trained to automatically handle natural language and specific questions that customers have about Monese and its services.
“With the AlphaBlues product our customer service in Facebook Messenger gives a better customer experience.”
LHV Group is the largest domestic financial group and capital provider in Estonia that is currently holding 2 billion euros of Estonian assets. LHV Group’s key subsidiaries are AS LHV Pank and AS LHV Varahaldus. LHV has representative offices in Tallinn and Tartu. The company employs over 300 people and has more than 5000 investors. LHV Bank services are used by more than 120,000 customers. Pension funds managed by LHV have over 175,000 customers and are the second largest in Estonia by volume. The company is one of the most innovative banks in the region and was looking for a new and efficient way to engage with their customers 24/7.
To bring their customer service into the messaging era, LHV turned to AlphaBlues and its Virtual Customer Assistant (VCA) technology. AlphaBlues worked with the bank to integrate their customer service knowledge base with hundreds of topics and intents into the VCA which was launched through the bank’s Facebook page onto Facebook Messenger. Artificial intelligence based training was used to increase the relevancy and accuracy of the VCA in order to allow for more self-service by the bank’s customers. The VCA was given a friendly persona and it was taught to understand free text and natural language so as to be able to help people with the wide variety of questions they might have.
UK Digital-Only Bank
Our work: virtual customer assistant in iOS and Android
Pioneering online lending
Our work: virtual sales agent on the website
Leading telecom in Estonia
Our work: virtual customer assistant
Leading telecom in Latvia
Our work: e-commerce digital sales assistant
Norwegian energy cloud
Offices in 4 countries, 120+ employees
Utilities & energy
Our work: Facebook Messenger virtual agents
German UX design company
50meur revenue, 400 employees
Utilities & retail
Our work: Facebook Messenger virtual agents
Norwegian leading portal for booking speakers and performers
Our work: website virtual sales agent
Part of fashion group with 1,100 employees
Our work: Facebook sales agent
CEO. Sales, partnerships, product management. Ex-CEO at 70-person data science company. Speaker at tech and business conferences. Harvard educated. LinkedIn profile. Kitesurfing enthusiast. indrek.vainu (at) alphablues.com
CTO. Artificial Intelligence expert with deep knowledge in NLP, machine learning and deep learning. PhD in neuroscience. Published author. Member of award winning synth-pop band. hendrik.luuk (at) alphablues.com
Machine Learning Engineer. MSc in Computer Science with a focus on Artificial Intelligence. Experience in back end and front end development. Likes tinkering with self-made hardware projects. hannes.kinks (at) alphablues.com
Commercilization Manager. Young professional with entrepreneurship experience. Expansion of the AlphaBlues product to Eastern European banks and telecoms. Competitive football player. aivo.joeleht (at) alphablues.com
AI Trainer. Several years of experience from the customer service sector working with enterprise accounts in the aviation industry. Fluent in Polish, German and English. Fashion designer and world traveller.
AI Trainer. Several years of experience in leading customer support teams for corporate customers. Fluent in Spanish, Italian, English, Latvian and Russian. Former radio show host & opera aficionado.
Sales Manager, Latin America. Experienced fintech entrepreneur with a background in media and software business. Sales and partnership development. gabriel.zanko (at) alphablues.com
Advisor. Product and business builder with over a decade of experience in digital and mobile services. Background from Nokia and Virgin Mobile. Harvard Business School graduate.