Value

Decrease churn

Customers' questions answered in a second. 24/7 availability. Less reasons to be unsatisfied.

Integrates with your CRM

Connect chat data from our product to your existing CRM and data management tool.

Customer analytics

Learn from chat data what customers want. Connect with existing dashboards.

Lower cost to serve. ROI calculator

Number of customer service employees

Case Study

“AlphaBlues has made our customer service even more efficient with their artificial intelligence based solution“

– Lauri Haav, Head of Customer Loyalty

Thousands of conversations with customers.

Autonomously solved 15% of conversations.

Available 24/7 with instantaneous response time.

Business Issue
Monese is a revolutionary neo-bank founded with the ambitious goal of building a global instant-open bank account for the on-demand age. Monese was born from its founder’s painful experience when he was denied a bank account when he moved to the UK. With the Monese app, customers from all over Europe can open a bank account in as little as 120 seconds, free from the hidden fees and restrictions that legacy banks impose. Monese was the first 100% mobile bank account to ever launch in the UK. The company’s customer base is fast approaching six digits and customers are moving over 0.5€ billion annually. To handle the increasing amount of customer service requests from a growing customer base, Monese was looking to automate its core customer service chat.

 

Solution

To manage customer support more efficiently, AlphaBlues deployed its Virtual Customer Assistant (VCA) technology into Monese in-app customer support chat. The artificial intelligence based VCA was made the front-line customer service representative for the thousands of customer support requests each month. It was trained to automatically handle natural language and specific questions that customers have about Monese and its services.

 

Results

  1. The Virtual Customer Assistant has had thousands of conversations with customers.
  2. The VCA has autonomously solved (i.e. without any human help) more than 15% of the customer service requests it has encountered.
  3. It works 24/7 and is available during off-hours with an instantaneous response time. The solution provides instant alerts to customer requests in case of urgent updates and service announcements.

Customers

 

AlphaBlues is bringing considerable benefit to customer service with its advanced technology and automation capabilities.

Espen Eik

CEO, Storycom Norway

Integrating our car sales service into messaging with AlphaBlues has brought us closer to our customers.

Eero Laitila

Digital Product Manager, Autotie.fi, Finland

AlphaBlues makes customer engagement much more efficient with their Artificial Intelligence. A really smart solution.

Christoph Dassler

CEO, defacto nextperience GmbH, Germany.

Bringing customer engagement into Facebook Messenger is the next step in customer interaction.

Külli Koort

Head of E-Commerce, Baltika Fashion Group, Estonia.

 

Press

How It Works

Product

Our Machine Intelligence - Much More Than Just Plain Vanilla Machine Learning.

We use artificial intelligence (AI) to power our won conversational platform. Using a combination of machine learning, keyword analysis and Recurrent Neural Networks (RNNs) our solution analyzes your customer’s text input and their intent. This happens by first determining the questions that your customers have through webchat logs or FAQs. As people have a variety of ways of asking things, we have created a method for semi-autonomous data annotation. After that associations between questions and intents are created. Once the questions have been matched with intents, we serve the answers to customers.

Custom AI

No third-party black-box APIs. Tailor-made flexible algorithms that suit your needs best.

Intent Training

Backend module for training the bot with question-intent matching.

Workflow Builder

Build simple or complex chatbot workflows with our backend tool.

Human Handoff

Automated support capable of handing conversation to humans when needed.

Deployment

Supporting a wide selection of chat and CRM platforms.

Analytics

Learn what your customers are saying. Measure Virtual Agent's performance.

Technology

Our Own Conversational Platform with NLP and Deep Learning

Team

Indrek Vainu

CEO. Sales, partnerships, product management. Ex-CEO at 70-person data science company. Speaker at tech and business conferences. Harvard educated. LinkedIn profile. Kitesurfing enthusiast. indrek.vainu (at) alphablues.com

Hendrik Luuk

CTO. Artificial Intelligence expert with deep knowledge in NLP, machine learning and deep learning. PhD in neuroscience. Published author. Member of award winning synth-pop band. hendrik.luuk (at) alphablues.com

Hannes Kinks

Machine Learning Engineer. MSc in Computer Science with a focus on Artificial Intelligence. Experience in back end and front end development. Likes tinkering with self-made hardware projects. hannes.kinks (at) alphablues.com

 

+372 53 430 781
hello@alphablues.com
Rävala 8, Tallinn, 10145, Estonia