We Build Virtual Customer Assistants

AI-based Virtual Assistants and Live Chat seamlessly integrated into one coherent solution to improve your customer experience.

How We Work With Customers

01

Plan Your Virtual Assistant

Before starting to build the Virtual Assistant you should decide what is the business case. Is it for customer service? Is it for sales? Form filling? Or it can also be all of the above.

02

Existing Chat Data Analysis

If you have existing chat or email data (as .txt, .csv) we can use that to train the Natural Language Processing algorithms specifically for your Virtual Assistant. This speeds up the learning process.

03

We build the Virtual Assistant

We build the Virtual Assistant on our AlphaAI™ Platform – answering logic, language understanding, integration to your systems through our API. From you we only need intents and text answers for each intent.

04

Deployment

We deploy the Virtual Assistant where ever you want it to be – your website, mobile app, Facebook page or Slack. Your IT can relax, deployment is usually just a line of JavaScript.

05

Virtual Assistant answers customer queries

The Virtual Assistant is the first to respond to your customer queries 24/7. It understands natural language in any European language and solves customer problems without human help.

06

Modify the Virtual Assistant yourself

You can use our AlphaAI™ Platform to easily tweak the Virtual Assistant. You can change existing intents and answers, structure and train the Natural Language Understanding yourself.

07

Handover to human agents in AlphaChat™

If the Virtual Assistant gets stuck, the conversation is automatically forwarded to AlphaChat™, our live chat system. The Virtual Assistant intelligently routes customer queries to the correct human agent to handle the case. 

08

Virtual Assistant learns automatically

As human agents answer customer queries, the Virtual Assistant observes the answers and automatically learns from them. This decreases the need for additional separate manual training.

09

End-to-end conversation statistics

See detailed statistics about the whole automation pipeline – from Virtual Assistant performance and conversation close rates to human agent responsiveness and customer satisfaction.

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Custom NLP already deployed in 8+ languages across Europe.

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Powering more than 150,000 customer queries each month.

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Serving more than 3 million users for our customers.

AlphaAI™ Virtual Assistants

Custom AI and Natural Language Processing.

In-house developed AI. No use of third-party systems. Tailor-made flexible algorithms. Inventory of industry specific intents.

Transactional experiences. Authenticate users.

Provide personal information for users with authentication. Allow users to initiate transactions and specific actions autonomously from chat.

Bot-to-Human Handoff. Automated learning.

Autonomous Virtual Assistants chatting 24/7 with your customers, recognizing and anticipating intents via answer prioritization and closing tickets. Seamless handoff to human agents when needed.

Detailed Analytics. GDPR compliant.

Learn what customers say, detect patterns, measure and improve the virtual assistant’s performance. Comply with General Data Protection Regulation.

AlphaChat™ Live Chat

Intelligent Routing.

Intelligent routing of unanswered customer questions to your most competent human customer service agents. Topic and agent prioritization based on performance.

Automatic Learning For AI.

AI learns automatically by observing human agents answer customer queries. This decreases the need for manual AI training.

Automated Answer Suggestions For Agents.

AI gives real time suggested answers to your agents in live chat. Agents can answer quicker and use best performing answers.

And All The Chat Features You Need.

Agent accounts, ticketing system, team grouping, work scheduler, queue abandonment rates, agent availability, responsiveness and customer ratings.

Case Studies

“AlphaBlues has made our customer service even more efficient with their artificial intelligence based solution“

– Lauri Haav, Head of Customer Loyalty, Monese Digital-Only Bank

“With the AlphaBlues product our customer service in Facebook Messenger gives a better customer experience.”

– Liisa Ruusamägi, Client Communication Product Manager, LHV Bank

“AlphaBlues increased conversions with their intelligent virtual customer assistant in our online store.”

– Artis Cicens, Director of Business Development, Lattelecom

Customers

600,000 customers

UK Digital-Only Bank
Banking

Our work: virtual customer assistant in iOS and Android

120,000+ customers

Nasdaq Tallinn: LHV1T
Banking

Our work: 
virtual customer assistant in Facebook

134,000+ customers

Pioneering online lending
Banking

Our work: 
virtual sales agent on the website

9,000,000 passengers / year

Nasdaq OMX Nordic: TAL1T
Marine transport

Our work: 
virtual customer assistant on the website

900,000 customers

Leading telecom in Estonia
Telecommunications

Our work: 
virtual customer assistant on the website

500,000+ customers

Leading telecom in Latvia
Telecommunications

Our work: virtual assistant for customer service, e-commerce sales and internal support

Employing 5,800 people

Part of pan-Baltic energy group
Energy

Our work: 
website virtual sales agent

Employing 1,100 people

International fashion group
Fashion

Our work: Facebook sales agent

Offices in 4 countries, 120+ employees

Norwegian energy cloud
Utilities & energy

Our work: Facebook Messenger virtual agents

50meur revenue, 400 employees

German UX design company
Utilities & retail

Our work: Facebook Messenger virtual agents

Our Partners

AlphaBlues is part of the PwC Startup Collider program.

The aim is to work with the PwC team in Poland and CEE on joint customer projects. The program chose 12 technological startups from the European region and AlphaBlues was one of them. The companies were selected out of 300 applicants to partner with PwC in Poland to expand their product offering in Central Europe.

AlphaBlues is part of the NVIDIA AI startup program.

The program nurtures dedicated and exceptional startups who are revolutionizing industries with advances in Artificial Intelligence and data science. This virtual accelerator program helps startups during critical stages of product development, prototyping, and deployment. We were also one of the few startups in the program that took part of the Deep Learning Summit in San Francisco in 2018.

Platform

Works across all channels - websites, social, mobile and voice.
Lightweight, scalable & highly customizable chat automation platform with a powerful API.

Custom AI and Intent Training

In-house developed AI. No use of third-party systems. Tailor-made flexible algorithms. Semiautomatic initial question-intent matching.

Workflow Builder & Human Handoff

Build simple or complex chatbot workflows with our backend tool. Automated support capable of handing conversation to humans when needed.

Analytics. GDPR compliant.

Learn what your customers are saying. Measure Virtual Agent’s performance. Comply with General Data Protection Regulation.

We Integrate With All Major Platforms

Technology

Semantic transfer with neural networks.

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Built to work with very limited and small datasets.

Outperforms traditional token based models.

Works in parallel with other methods to boost text understanding accuracy.

Meet Our Team

Indrek Vainu

Indrek Vainu

CEO
Sales, partnerships, product management. Ex-CEO at 70-person data science company. Speaker at tech and business conferences. Harvard educated. Kitesurfing enthusiast.
Hendrik Luuk

Hendrik Luuk

CTO
Artificial Intelligence expert with deep knowledge in NLP, machine learning and deep learning. PhD in neuroscience. Published author. Member of award winning synth-pop band.
Hannes Kinks

Hannes Kinks

Machine Learning Engineer
MSc in Computer Science with a focus on Artificial Intelligence. Experience in back end and front end development. Likes tinkering with self-made hardware projects.
Tarmo Pajusaar

Tarmo Pajusaar

Engineer
Developing the AlphaBlues product, integrating voice based interfaces. Degree in acoustics and computer science. Professional clarinet player.
Ahti Nurme

Ahti Nurme

Full Stack Engineer
Developing front end modules of the AlphaBlues product and connecting with our API layer. Fluent in React, AngularJS and several web development frameworks.
Sten Koobas

Sten Koobas

User Analytics and AI Trainer
Analysis of user behaviour and training the virtual assistants for increased accuracy and autonomous work. Competitive football player in the National League.
Dainis Rudzitis

Dainis Rudzitis

AI Trainer
Several years of experience in leading customer support teams. Fluent in Spanish, Italian, English, Latvian and Russian. Former radio show host & opera aficionado.
Gabriel Zanko

Gabriel Zanko

Sales Manager, Latin America
Experienced fintech entrepreneur with a background in media and software business. Sales and partnership development.
Mari Joller

Mari Joller

Advisor
Product and business builder with over a decade of experience in digital and mobile services. Background from Nokia and Virgin Mobile. Harvard Business School graduate.
Natalia Gibowska

Natalia Gibowska

AI Trainer
Several years of experience from the customer service sector working with enterprise accounts. Fluent in Polish, German & English. Fashion designer and world traveller.

Join Our Team

We are looking for a Front End Developer

Who we are & what we do
AlphaBlues (www.alphablues.com) makes customer service better.

We’re the leading Artificial Intelligence company in the region with deep skills in Natural Language Processing and automation. Our product enables automating customer service chat. It is already used by major banks and telecom companies in the Baltics and Europe. We are expanding and are seeking for talented individuals like you to join.

Why you should care
It’s up to you. If you have interest in AI and front end development, this is your chance. We’ve got practical experience in deploying machine and deep learning systems to enterprise customers and know the ins and outs of our world. You get to learn from the best in a minimally bureaucratic environment with emphasis on delivering results.

What we expect from you

  • Experience developing in a modern front end framework like React is preferred but experience with other JS frameworks is also relevant.
  • HTML, CSS and JavaScript
    Experience with Python and MongoDB is a plus.
  • That you are an independent thinker that can look at the big picture and find best ways of achieving goals.
  • Ability to work with minimal supervision.

What you get in return
Satisfaction. No, for real. You get to work apply your skills in a no-nonsense environment and have major impact on the product and the value that the company provides. In addition Tallinn city center office with great views and flexible work environment.

What next
Send CV and your github link to indrek (dot) vainu (at) alphablues (dot) com.

Follow Our Blog

New product launch – AlphaChat

Excited to share news that we’re now one of the first to have integrated AI virtual assistants and live chat seamlessly into a coherent solution. …

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AlphaBlues HQ

Viru Väljak 6-20,
Tallinn 10153,
Estonia

AlphaBlues Poland

Crown Point, Prosta 70 str.
Wola district,
00-838 Warsaw,
Poland

Contact Us

+372 5884 1694

hello@alphablues.com

Viru Väljak 6-20, Tallinn, 10153, Estonia

© 2018 AlphaBlues. All rights reserved.