“AlphaBlues has made our customer service even more efficient with their artificial intelligence based solution“
Monese is a revolutionary neo-bank founded with the ambitious goal of building a global instant-open bank account for the on-demand age. Monese was born from its founder’s painful experience when he was denied a bank account when he moved to the UK. With the Monese app, customers from all over Europe can open a bank account in as little as 120 seconds, free from the hidden fees and restrictions that legacy banks impose. Monese was the first 100% mobile bank account to ever launch in the UK. The company’s customer base is fast approaching six digits and customers are moving over 0.5€ billion annually. To handle the increasing amount of customer service requests from a growing customer base, Monese was looking to automate its core customer service chat.
To manage customer support more efficiently, AlphaBlues deployed its Virtual Customer Assistant (VCA) technology into Monese in-app customer support chat. The artificial intelligence based VCA was made the front-line customer service representative for the thousands of customer support requests each month. It was trained to automatically handle natural language and specific questions that customers have about Monese and its services.
“With the AlphaBlues product our customer service in Facebook Messenger gives a better customer experience.”
LHV Group is the largest domestic financial group and capital provider in Estonia that is currently holding 2 billion euros of Estonian assets. LHV Group’s key subsidiaries are AS LHV Pank and AS LHV Varahaldus. LHV has representative offices in Tallinn and Tartu. The company employs over 300 people and has more than 5000 investors. LHV Bank services are used by more than 120,000 customers. Pension funds managed by LHV have over 175,000 customers and are the second largest in Estonia by volume. The company is one of the most innovative banks in the region and was looking for a new and efficient way to engage with their customers 24/7.
To bring their customer service into the messaging era, LHV turned to AlphaBlues and its Virtual Customer Assistant (VCA) technology. AlphaBlues worked with the bank to integrate their customer service knowledge base with hundreds of topics and intents into the VCA which was launched through the bank’s Facebook page onto Facebook Messenger. Artificial intelligence based training was used to increase the relevancy and accuracy of the VCA in order to allow for more self-service by the bank’s customers. The VCA was given a friendly persona and it was taught to understand free text and natural language so as to be able to help people with the wide variety of questions they might have.
“AlphaBlues increased conversions with their intelligent virtual customer assistant in our online store.”
Lattelecom is a dynamic and innovative company on a mission to bridge the gap between technology and the individual. They are one of the biggest companies in Latvia employing more than 1500 people. Among other business lines the company operates one of the largest electronics e-commerce stores in Latvia that sells smartphones, TVs, computers and other electronic devices. The company was looking for a solution how to increase the engagement and conversion rates of their customers during the Christmas holiday shopping period.
To provide their e-shop users with a new experience, Lattelecom turned to AlphaBlues and its Virtual Customer Assistant (VCA) technology. AlphaBlues worked with Lattelecom to create a chat-based virtual customer assistant to help users in purchasing products. The assistant, named Anete, was put on the main page of the e-shop as a chat icon. Users could click on the chat icon and immediately see the numerous ways how Anete could help them. They could browse for products for the family as Anete suggested top gift recommendations for husbands, wives, kids and friends. They could also pick the best selling gifts based on product categories (e.g. phones, TVs, computers) or browse products with the lowest price. In addition Anete helped answers questions regarding tracking the ordered package and ways how to lease products.
UK Digital-Only Bank
Our work: virtual customer assistant in iOS and Android
Pioneering online lending
Our work: virtual sales agent on the website
Leading telecom in Estonia
Our work: virtual customer assistant on the website
Leading telecom in Latvia
Our work: e-commerce digital sales assistant
Norwegian energy cloud
Offices in 4 countries, 120+ employees
Utilities & energy
Our work: Facebook Messenger virtual agents
German UX design company
50meur revenue, 400 employees
Utilities & retail
Our work: Facebook Messenger virtual agents
Part of energy group employing 5,800 people
Our work: website virtual sales agent
Part of fashion group with 1,100 employees
Our work: Facebook sales agent
AlphaBlues is part of the PwC Startup Collider program. The aim is to work with the PwC team in Poland and CEE on joint customer projects. The program chose 12 technological startups from the European region and AlphaBlues was one of them. The companies were selected out of 300 applicants to partner with PwC in Poland to expand their product offering in Central Europe.
AlphaBlues is part of the NVIDIA AI startup program. The program nurtures dedicated and exceptional startups who are revolutionizing industries with advances in Artificial Intelligence and data science. This virtual accelerator program helps startups during critical stages of product development, prototyping, and deployment. We were also one of the few startups in the program that took part of the Deep Learning Summit in San Francisco in 2018.
CEO. Sales, partnerships, product management. Ex-CEO at 70-person data science company. Speaker at tech and business conferences. Harvard educated. LinkedIn profile. Kitesurfing enthusiast. indrek.vainu (at) alphablues.com
CTO. Artificial Intelligence expert with deep knowledge in NLP, machine learning and deep learning. PhD in neuroscience. Published author. Member of award winning synth-pop band. hendrik.luuk (at) alphablues.com
Machine Learning Engineer. MSc in Computer Science with a focus on Artificial Intelligence. Experience in back end and front end development. Likes tinkering with self-made hardware projects. hannes.kinks (at) alphablues.com
Engineer. Developing the AlphaBlues product, integrating voice based interfaces. Degree in acoustics and computer science. Professional clarinet player. tarmo (at) alphablues.com
Commercilization Manager. Expansion of the AlphaBlues to Eastern European banks and telecoms. Competitive football player. aivo.joeleht (at) alphablues.com
AI Trainer. Several years of experience from the customer service sector working with enterprise accounts. Fluent in Polish, German & English. Fashion designer and world traveller.
AI Trainer. Several years of experience in leading customer support teams. Fluent in Spanish, Italian, English, Latvian and Russian. Former radio show host & opera aficionado.
Sales Manager, Latin America. Experienced fintech entrepreneur with a background in media and software business. Sales and partnership development. gabriel.zanko (at) alphablues.com
Advisor. Product and business builder with over a decade of experience in digital and mobile services. Background from Nokia and Virgin Mobile. Harvard Business School graduate.