October 2016

Customer case: find a car through Messenger – autotie.fi

We’re happy to announce that we launched a bot for Autotie.fi – the leading car sales portal in Finland that is part of the Sanoma Media Group (HEL:SAA1V). I sat down with Jarkko Forsberg, who is managing Autotie to learn more about the reasons he decided to bring the business to Facebook Messenger. INDREK: What is Autotie.fi? JARKKO: Autotie.fi is the leading new and used car classified in Finland. Our approach is extremely consumer centric. Thus we have been the ones to bring new service features to the market – chat and dealer reviews among other things. INDREK: Bots are

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Using neural networks for enhancing video call quality

One of the things our tech team is always fascinated by is the way in which neural networks can be deployed to solve a variety of use cases. And even though we work with conversational text and chatbots to improve customer service for our customers, we are inherently curious and tackle various challenges through our experimental work. So it is no wonder that a few months ago, during one of our casual Friday afternoon brainstorming sessions, our talk drifted to the poor quality of video calls with an iPhone. It is well known that the popularity in various entertainment and

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