Our learnings from the 2017 Gartner Customer Experience & Technologies Summit
Last week we attended the premier Gartner event on customer experience in London. With a full 2-day schedule of in-depth sessions, workshops and use cases, the event was a whirlwind tour of all things customer experience and support related. Coverage was world class with excellent speakers talking about the latest on the topic. Our eye was out for the development of virtual customer agents (chatbots) and the way in which enterprise is adopting artificial intelligence. There was much more discussed that I have written down below and if you have any further questions, reach out indrek (at) alphablues.com, but here are