This week we attended the Chatbot Summit in Berlin, one the biggest events related to chatbots in Europe this year. With 1,500 attendees and dozens of exhibitors the event was packed with great content and great discussions. Our eye was out on the customer support chat automation in enterprise and here is what we learned: Customers need guidance in the virtual customer assistant (VCA) landscape. In the enterprise panel session the customers pointed out that they have trouble differentiating vendors and as the landscape is moving quickly, they need time to assess the vendors’ strengths. This makes sense because big software
We recently finished our case study in customer service chat automation with Monese.com For us it was a great experience to see how our artificial intelligence based technology has worked in production over the past several months. Monese is a revolutionary neo-bank founded with the ambitious goal of building a global instant-open bank account for the on-demand age. To manage their customer support more efficiently, we deployed our Virtual Customer Assistant (VCA) technology into their in-app customer support chat. The results have been very positive as the VCA has handled thousands of conversations and has autonomously solved (i.e. without any human help) more than 15% of the customer service requests it has
Glad to announce that we launched a Virtual Customer Assistant for LHV Bank – one of the most innovative banks in the Nordic region. LHV Bank, listed on the Nasdaq Baltic stock exchange, launched their retail banking activities a few years ago. They were looking for new ways to offer an even better customer service and consequently were looking into chatbots. We at AlphaBlues utilized our platform to build LHV their own Virtual Customer Assistant specifically tailored to answer their most frequently asked questions. The chatbot, called Uku, is available to answer customer questions in Facebook Messenger 24/7. The chabot is currently
We’re excited to be taking part of the Chatbot Summit in Berlin on June 26. The event is a major one in Europe focusing on chatbots, NLP, AI and conversational interfaces. AlphaBlues will be having its own booth at the event. If you are there, stop by, get to play around with our product and view the latest use cases. Also we have a 20% discount code ABbot20 for tickets that you are free to use. See you in Berlin!
Excited to announce that AlphaBlues is joining the NVIDIA Inception Program. The program nurtures dedicated and exceptional startups who are revolutionizing industries with advances in Artificial Intelligence and data science. This virtual accelerator program helps startups during critical stages of product development, prototyping, and deployment. NVIDIA is a major player in the advancement of AI and we’re excited to take part of that journey. We’ll be working with some advanced text ontology based intent detection algorithms during the course of the program to enhance our Virtual Customer Assistants. Expect an update on this progress in the near future!
It has been a busy week at AlphaBlues. Had a fun time with the good people Joao Rei and Kuldar Kullasepp on their new Idea360 podcast. The show focuses on new technologies, marketing advice and lessons on how to grow your business. I had the pleasure to talk about chatbots and the way in which messaging is changing how people interact with business. We covered a wide range of topics from what are chatbots, what benefit do they give to business and what roles does artificial intelligence play in that process. The show was in English and you can LISTEN