Month: April 2018

Tallink launches its virtual assistant Nemo

Tallink (Nasdaq OMX Nordic: TAL: TAL1T) has launched their virtual customer assistant, called Nemo, on their website www.tallink.ee Nemo assists Tallink customers with questions related to booking trips on Tallink passenger ships and general inquiries about the services. Nemo was built by AlphaBlues and is utilizing the Natural Language Processing of the AlphaBlues platform. The aim …

Tallink launches its virtual assistant NemoRead More »

New feature release – user authentication in virtual assistants

One of the recent product features we’re proud of at AlphaBlues is the ability to authenticate users and provide detailed answers for the users. It is a new and exciting feature that allows our customers to offer a personalized level of support to their users through virtual assistants much like human customer support agents can. …

New feature release – user authentication in virtual assistantsRead More »

How To Align Your In-house Team For Executing A Successful Chatbot Project

Like with any project, good planning is the key to success also with your bot project. Having seen many chatbot and virtual customer assistant projects over the past years, there are couple of lessons learned and best practices to keep in mind. The key feature here is how to align your team inside the company …

How To Align Your In-house Team For Executing A Successful Chatbot ProjectRead More »