March 2019

Use Case – Authenticated Support and Sales by Telia’s Virtual Assistant Mia

People have an increasing need to get information quickly. No matter whether it is 3am or 3pm, the data has to be available immediately without friction. This is setting a high bar for customer service at any company. In order to make things effortless and easy for customers, the telecom company Telia in Estonia created a virtual assistant called Mia. Customers can visit Telia’s website,┬átype their questions as free text into the chat window on the website and Mia answers them in less than a second. The virtual assistant was created together with AlphaBlues, an AI start-up focused on creating

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