August 2019

How to buy AI and chabots in a smart way

How to buy chatbots & AI in a smart way.

If you are looking to buy chatbots then don’t do an RFP. Instead do proof of concepts with 2-3 vendors. This has been the main learning from the recent Forrester report “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” and based on our experience I wholly agree with this finding (you can see the Forrester summary video from this link here). Chatbots (or virtual assistants) have become more established over the past year and their value becomes increasingly proven in the realm of contact centers and sales. As more companies are looking into the space they want

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