April 2020

Product Updates: WhatsApp Support

AlphaBlues Conversational AI is now available on WhatsApp platform. Our virtual assistant building platform AlphaAI is now connected with WhatsApp enabling us to provide WhatsApp users functionality on par with our virtual assistants that are usually placed on websites. We have been asked about building virtual assistants into WhatsApp and below have highlighted some of the features from our WhatsApp virtual assistant. If you have interest in automating sales or customer service in WhatsApp, do get in touch.   1. Bot activation by message Users can start interacting with the virtual assistant simply by sending a greeting such as “hey”

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Product Updates: Intent Based Helpfulness Scoring, Customer Interaction Metrics, Chat Window Location Customization And More!

This is our monthly update highlighting recent improvements and new features in our product line.   Detailed intent based helpfulness score from customers Regular feedback from the customers is essential for every business. For deeper insight, it is important to analyze feedback for every topic that conversational AI handles. We do it by measuring helpfulness score. Helpfulness score by intent can be considered one of the most influential and essential key performance indicators for conversational AI’s. The binary nature of was it helpful? – yes or no – can provide quite harsh but accurate insights on customer satisfaction and on

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AlphaBlues Featured On CNN

Earlier today, AlphaBlues and Coronabot were featured on CNN’s Fareed Zakaria GPS show. Back in March, Accelerate Estonia and Garage48 hosted an online hackathon “Hack The Crisis” to help Estonia recover from the ongoing crisis. AlphaBlues alongside with other AI enthusiasts developed virtual assistants (EST & ENG) for COVID-19 related questions. This initiative was so successful that a global hackathon called “The Global Hack” will take place later this week.   

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