April 9, 2020

Product Updates: Intent Based Helpfulness Scoring, Customer Interaction Metrics, Chat Window Location Customization And More!

This is our monthly update highlighting recent improvements and new features in our product line.   Detailed intent based helpfulness score from customers Regular feedback from the customers is essential for every business. For deeper insight, it is important to analyze feedback for every topic that conversational AI handles. We do it by measuring helpfulness score. Helpfulness score by intent can be considered one of the most influential and essential key performance indicators for conversational AI’s. The binary nature of was it helpful? – yes or no – can provide quite harsh but accurate insights on customer satisfaction and on

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