June 2020

Watch Replay: Retain And Win Customers With Conversational AI

Indrek Vainu 2020-06-18

You can now replay our recent webinar on how to keep and win customers online with Conversational AI. Discussion topics: What chat automation and chatbots can provide for your customers? When does it make sense to use them and when not? What is the optimal way to set up virtual assistants & start with your AI project? How much training do virtual assistants need? Is Natural Language Understanding necessary for my business case? How to use handover from virtual assistants to human agents? How to use Conversational AI in online sales?

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Extended Case Study Of LHV Bank Now Available

Indrek Vainu 2020-06-16

People interested in automating the banking industry processes can now read our recently updated case study of LHV Bank. The company is one of the most innovative and fastest growing banks in the region and was looking for a new and efficient way to engage with their customers 24/7. The aim was to provide customers a well-designed user experience with focus on automation to enable the bank to manage its user growth in the most efficient manner.Together with AlphaBlues LHV created its own Virtual Customer Assistant (VCA) – Uku. In a nutshell, Uku can handle 26% of responsibilities that previously

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