September 23, 2020

4 Reasons Why Chatbot Projects Fail

Not every chatbot project is a success story. While every company is different and unique in their own way, there are some common pitfalls that should be avoided. ❌ Too High Expectations Our experience has shown that when customers start out with projects, their expectations tend to differ from ours. As a vendor we try to set realistic expectations right away and try to sync with our customers. Going into the project with wrong mindset and expectations will create misunderstandings later on. One common assumption is that chatbots are easy to make. There is some truth to that. A simple

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