October 7, 2020

How To Measure Your Virtual Assistant

Quantitative evaluation is a vital part of an AI project, but there is little to no standardization within the topic today. In this post, we will look into the ways how Conversational AI can be measured, how the procedure varies between different roles & users and what to do with all of this information. Why measure the performance of a virtual assistant (VA)? Developing a solution based on Conversational AI can introduce a lot of uncertainty to the process when starting out. The early days of a VA can even be characterized as controlled chaos. One of the easiest ways

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