Indrek Vainu

Use Case – Authenticated Support and Sales by Telia’s Virtual Assistant Mia

People have an increasing need to get information quickly. No matter whether it is 3am or 3pm, the data has to be available immediately without friction. This is setting a high bar for customer service at any company. In order to make things effortless and easy for customers, the telecom company Telia in Estonia created …

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Next events – AI summit in Estonia and Contact Center Expo in London

Meet us at Call and Contact Center Expo in London ๐Ÿ‡ฌ๐Ÿ‡ง on March 27-28 and hear about our latest developments in authenticated chat experiences. Our CEO Indrek will also be giving a talk (with numbers ๐Ÿ˜ƒ) on Lattelecom use case – a fine example of how a leading European telecom company automated a significant share …

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New Customer – Statistics Estonia

AlphaBlues started working with Statistics Estonia in automating their customer support.ย Statistics Estonia is an Estonian government agency in the area of administration of the Ministry of Finance. The main task of Statistics Estonia is to provide public institutions, business and research circles, international organisations and individuals with reliable and objective information on the economic, demographic, …

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AlphaBlues company profile in E-Estonia online magazine

How to let AI do the boring job and keep your customers happy By Federico Plantera Disruption, disruption, disruption. Itโ€™s been only a couple of years that we hear this word almost everywhere and about potentially almost everything. This moment was supposed to come, at some point โ€“ the moment when we actually take a …

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Introducing VideoBot – How To Make Your Bot Interactive In AlphaChat

Today we are launching VideoBot – the next step in interactive chat automation. Ever since we started building AlphaChat as the next generation chat tool that combines AI and live chat, we noticed the need to bring more “life” into chat conversations. What we were looking for was how to create more emotions to the …

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Why Customer Experience Matters More Than You Think And How Virtual Assistants Can Help You Beat Your Competitors

Virtual assistants and chatbots came to the wider audiences in the spring of 2016 when Facebook announced the possibility to build bots into Messenger. After initial inflated expectations the chatbot fever somewhat declined. However, much like in the Gartner Hype Cycle, the importance of virtual assistants is bound to grow in importance. And the reason …

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Top 2 Questions From Customers Answered – What Topics Should My Bot Know and How Much Training Data Do I Need?

The content and structure will largely determine the value for your virtual customer assistant. It stems from the use case that you give to your bot. Hence, before starting to build the bot it is important to really understand what you need the bot to do and how. Once, that is determined, then you need …

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