You can now replay our recent webinar on how to keep and win customers online with Conversational AI. Discussion topics: What chat automation and chatbots can provide for your customers? When does it make sense to use them and when not? What is the optimal way to set up virtual assistants & start with your AI project? How much training do virtual assistants need? Is Natural Language Understanding necessary for my business case? How to use handover from virtual assistants to human agents? How to use Conversational AI in online sales?
People interested in automating the banking industry processes can now read our recently updated case study of LHV Bank. The company is one of the most innovative and fastest growing banks in the region and was looking for a new and efficient way to engage with their customers 24/7. The aim was to provide customers a well-designed user experience with focus on automation to enable the bank to manage its user growth in the most efficient manner.Together with AlphaBlues LHV created its own Virtual Customer Assistant (VCA) – Uku. In a nutshell, Uku can handle 26% of responsibilities that previously
1. Measure AI intent prediction accuracy Virtual assistants are in many ways like people. In order to stay relevant, they need to consistently learn new stuff and adjust their knowledge. To track general progress of AI trainers and virtual assistants, we have included simple metric to the Inbox training view. This number shows the percentage of the phrases that AI managed to successfully link to the topics. As you can see below, the trainer has validated 2710 phrases and the AI got it right 65,83% of the time. 2. Functional in any European language + Russian + Arabic English
AlphaBlues Conversational AI is now available on WhatsApp platform. Our virtual assistant building platform AlphaAI is now connected with WhatsApp enabling us to provide WhatsApp users functionality on par with our virtual assistants that are usually placed on websites. We have been asked about building virtual assistants into WhatsApp and below have highlighted some of the features from our WhatsApp virtual assistant. If you have interest in automating sales or customer service in WhatsApp, do get in touch. 1. Bot activation by message Users can start interacting with the virtual assistant simply by sending a greeting such as “hey”
Product Updates: Intent Based Helpfulness Scoring, Customer Interaction Metrics, Chat Window Location Customization And More!
This is our monthly update highlighting recent improvements and new features in our product line. Detailed intent based helpfulness score from customers Regular feedback from the customers is essential for every business. For deeper insight, it is important to analyze feedback for every topic that conversational AI handles. We do it by measuring helpfulness score. Helpfulness score by intent can be considered one of the most influential and essential key performance indicators for conversational AI’s. The binary nature of was it helpful? – yes or no – can provide quite harsh but accurate insights on customer satisfaction and on
Earlier today, AlphaBlues and Coronabot were featured on CNN’s Fareed Zakaria GPS show. Back in March, Accelerate Estonia and Garage48 hosted an online hackathon “Hack The Crisis” to help Estonia recover from the ongoing crisis. AlphaBlues alongside with other AI enthusiasts developed virtual assistants (EST & ENG) for COVID-19 related questions. This initiative was so successful that a global hackathon called “The Global Hack” will take place later this week.
The English Coronabot was launched on March 19 following the success of its Estonian version. During the first 5 days the Estonian chatbot gave info on COVID-19 to 4,000 users. Indrek Vainu, CEO of AlphaBlues, emphasized the importance of reliable automated communication in the midst of a crisis. “On a daily basis we build chatbots to automate communication. During the past few days we’ve seen an increase in the need for having easy access to truthful information. Therefore we decided to help the community with an English-based chatbot.” “Everyone can share Coronabot on their website. This way we all collectively ensure that
Accelerate Estonia and Garage48 hosted an online hackathon „Hack the crisis“, which was inspired by the global COVID-19 crisis. Over 1000 specialists and enthusiasts joined forces this past weekend to develop solutions that could help Estonia to recover from the pandemic quickly and gain an edge in the post-crisis world. And all of it was done in just 48 hours! AlphaBlues alongside with other AI enthusiasts developed and launched Coronabot, a virtual assistant that gives information about COVID-19 and crisis management to Estonian people. In tough times like these, mass media usually gets over-saturated with constant news and information noise,
In this blog post we cover the practical usability of Estonian language speech-to-text and text-to-speech technologies. At AlphaBlues we are focused on building high-end virtual assistants on our own AI platform. Recently we have done work on integrating voice capabilities into our virtual assistants. As we tested Estonian language solutions we thought to share our experience with the aim of giving people who are interested in using such technologies for practical purposes a quick overview. Voice-controlled devices are growing in their usage. Juniper Research estimates that there will be 8 billion digital voice assistants in use by 2023. Today, AI-based
In the previous post, we discussed the first steps in AI training processes. In this post, we will look into the possible training phases when the conversational AI is already up and running. In some ways, AI trainers are the parents of the chatbots. There needs to be skillful parenting in order for the child to grow up and lead a successful independent life. Chatbots behave in the same way. You do not want to underdo it and not particularly overdo it either. We have found out that training and analyzing about 10% of the monthly discussions will be sufficient