Indrek Vainu

Automation Seminar with Capgemini in Helsinki, June 6

AlphaBlues is actively working with Capgemini in the Nordics and we’re delighted to be speaking at the DIGITAL DAWN breakfast seminar in Helsinki June 6th about chat automation and Natural Language Processing. You can register here. Capgemini’s DIGITAL DAWN breakfast introduces you the future of automation – Intelligent Automation. In this event you will meet some …

Automation Seminar with Capgemini in Helsinki, June 6Read More »

Use Case – Authenticated Support and Sales by Telia’s Virtual Assistant Mia

People have an increasing need to get information quickly. No matter whether it is 3am or 3pm, the data has to be available immediately without friction. This is setting a high bar for customer service at any company. In order to make things effortless and easy for customers, the telecom company Telia in Estonia created …

Use Case – Authenticated Support and Sales by Telia’s Virtual Assistant MiaRead More »

Next events – AI summit in Estonia and Contact Center Expo in London

Meet us at Call and Contact Center Expo in London 🇬🇧 on March 27-28 and hear about our latest developments in authenticated chat experiences. Our CEO Indrek will also be giving a talk (with numbers 😃) on Lattelecom use case – a fine example of how a leading European telecom company automated a significant share …

Next events – AI summit in Estonia and Contact Center Expo in LondonRead More »

New Customer – Statistics Estonia

AlphaBlues started working with Statistics Estonia in automating their customer support. Statistics Estonia is an Estonian government agency in the area of administration of the Ministry of Finance. The main task of Statistics Estonia is to provide public institutions, business and research circles, international organisations and individuals with reliable and objective information on the economic, demographic, …

New Customer – Statistics EstoniaRead More »

Introducing VideoBot – How To Make Your Bot Interactive In AlphaChat

Today we are launching VideoBot – the next step in interactive chat automation. Ever since we started building AlphaChat as the next generation chat tool that combines AI and live chat, we noticed the need to bring more “life” into chat conversations. What we were looking for was how to create more emotions to the …

Introducing VideoBot – How To Make Your Bot Interactive In AlphaChatRead More »

Why Customer Experience Matters More Than You Think And How Virtual Assistants Can Help You Beat Your Competitors

Virtual assistants and chatbots came to the wider audiences in the spring of 2016 when Facebook announced the possibility to build bots into Messenger. After initial inflated expectations the chatbot fever somewhat declined. However, much like in the Gartner Hype Cycle, the importance of virtual assistants is bound to grow in importance. And the reason …

Why Customer Experience Matters More Than You Think And How Virtual Assistants Can Help You Beat Your CompetitorsRead More »