Indrek Vainu

New Customer – Telia Lithuania

AlphaBlues has started working with Telia Lithuania in automating their customer service. Telia Lithuania is a leading telecommunications company offering mobile and broadband services to its customer base of more than 1 million customers.  The company was looking for a Conversational AI solution for its customer experience automation. AlphaBlues was chosen for its product that allows end-to-end chat automation by creating Natural Language Understanding based virtual assistants and chat automation tools.  In October virtual assistant Aita was launched in the Telia Lithuania website and started offering help to Telia’s customers. Customers can chat with Aita and ask questions the same

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AlphaBlues selected TOP5 startup in Estonia by Accenture Latvia and Baltic Brands

Baltic Brands together with Accenture Latvia selected AlphaBlues as the TOP5 startup company in Estonia. The experienced jury chose the startups taking into account their growth and ability to create resonance in the society. The goal of the Baltic Brand top is to find out the value of the biggest brands represented in the Baltics, as well as the factors that influence it. The study examined a wide range of topics, but in the framework of the top it is possible to explore three factors affecting loyalty – uniqueness, quality and profitability. 2019 represents the fourth year such awards are given

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How to buy AI and chabots in a smart way

How to buy chatbots & AI in a smart way.

If you are looking to buy chatbots then don’t do an RFP. Instead do proof of concepts with 2-3 vendors. This has been the main learning from the recent Forrester report “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” and based on our experience I wholly agree with this finding (you can see the Forrester summary video from this link here). Chatbots (or virtual assistants) have become more established over the past year and their value becomes increasingly proven in the realm of contact centers and sales. As more companies are looking into the space they want

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AlphaBlues Achieves Select Technology Partner Status in the Amazon Web Services Partner Network

AlphaBlues uses Amazon Web Services (AWS) to power its AlphaAI and AlphaChat solutions for virtual assistants and live chat. With the growth of the business, virtual assistants built by AlphaBlues already handle more than 250,000 conversations each month for our customers. At such scale reliable infrastructure becomes important in running our solutions. Recently AlphaBlues became a member of the AWS Partner Network (APN) and achieved APN Select Technology Partner status. To qualify for APN Select Technology Partner status, the company was required to train and certify its staff and demonstrate a sizeable customer base already on AWS. This is most of all

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Automation Seminar with Capgemini in Helsinki, June 6

AlphaBlues is actively working with Capgemini in the Nordics and we’re delighted to be speaking at the DIGITAL DAWN breakfast seminar in Helsinki June 6th about chat automation and Natural Language Processing. You can register here. Capgemini’s DIGITAL DAWN breakfast introduces you the future of automation – Intelligent Automation. In this event you will meet some of the brightest stars of intelligent automation and learn what kind of value this could bring to your organization and how to get it done. Robotic Process Automation (RPA) has been making its way like a tsunami to all businesses across Nordics. It is a

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Use Case – Authenticated Support and Sales by Telia’s Virtual Assistant Mia

People have an increasing need to get information quickly. No matter whether it is 3am or 3pm, the data has to be available immediately without friction. This is setting a high bar for customer service at any company. In order to make things effortless and easy for customers, the telecom company Telia in Estonia created a virtual assistant called Mia. Customers can visit Telia’s website, type their questions as free text into the chat window on the website and Mia answers them in less than a second. The virtual assistant was created together with AlphaBlues, an AI start-up focused on creating

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Next events – AI summit in Estonia and Contact Center Expo in London

Meet us at Call and Contact Center Expo in London 🇬🇧 on March 27-28 and hear about our latest developments in authenticated chat experiences. Our CEO Indrek will also be giving a talk (with numbers 😃) on Lattelecom use case – a fine example of how a leading European telecom company automated a significant share of their customer support with chat and chatbots over a course of year. And before that we will be attending the North Star AI Conference in Estonia 🇪🇪 on March 7 alongside with representatives from companies such as DeepMind, Spotify and Microsoft. Come by our

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New Customer – Statistics Estonia

AlphaBlues started working with Statistics Estonia in automating their customer support. Statistics Estonia is an Estonian government agency in the area of administration of the Ministry of Finance. The main task of Statistics Estonia is to provide public institutions, business and research circles, international organisations and individuals with reliable and objective information on the economic, demographic, social and environmental situation and trends in Estonia. The aim of the co-operation is to develop a virtual assistant that helps users in their interactions with Statistics Estonia. According to AlphaBlues CEO Indrek Vainu “by utilizing our AlphaAI chatbot creation platform and AlphaChat live chat

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Hackathon wins for AlphaBlues 🏅

Team AlphaBlues took part in the Telia VUNK hackathon in December and its Mia chatbot won the first prize 🏆 Great testament to our virtual assistant and its enhanced authentication capability especially that our team was competing with other major software development companies. And at the same time we got Best Pitch award for our chat and voice bot Juta which was built for the Estonian Justice Ministry at the Garage48 Digital State hackathon. Juta was built in 48 hours to be capable of answering common questions about legal issues for citizens in Estonian and English. To top it off

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AlphaBlues company profile in E-Estonia online magazine

How to let AI do the boring job and keep your customers happy By Federico Plantera Disruption, disruption, disruption. It’s been only a couple of years that we hear this word almost everywhere and about potentially almost everything. This moment was supposed to come, at some point – the moment when we actually take a look at the meaning on a Cambridge dictionary. A disruption is “an interruption in the usual way that a system, process, or event works”. And it is true, the tech and industrial revolution of this decade are indeed bringing dramatic changes to the way we do things: with

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