Indrek Vainu

Why Customer Experience Matters More Than You Think And How Virtual Assistants Can Help You Beat Your Competitors

Virtual assistants and chatbots came to the wider audiences in the spring of 2016 when Facebook announced the possibility to build bots into Messenger. After initial inflated expectations the chatbot fever somewhat declined. However, much like in the Gartner Hype Cycle, the importance of virtual assistants is bound to grow in importance. And the reason …

Why Customer Experience Matters More Than You Think And How Virtual Assistants Can Help You Beat Your CompetitorsRead More »

Top 2 Questions From Customers Answered – What Topics Should My Bot Know and How Much Training Data Do I Need?

The content and structure will largely determine the value for your virtual customer assistant. It stems from the use case that you give to your bot. Hence, before starting to build the bot it is important to really understand what you need the bot to do and how. Once, that is determined, then you need …

Top 2 Questions From Customers Answered – What Topics Should My Bot Know and How Much Training Data Do I Need?Read More »

Tallink launches its virtual assistant Nemo

Tallink (Nasdaq OMX Nordic: TAL: TAL1T) has launched their virtual customer assistant, called Nemo, on their website www.tallink.ee Nemo assists Tallink customers with questions related to booking trips on Tallink passenger ships and general inquiries about the services. Nemo was built by AlphaBlues and is utilizing the Natural Language Processing of the AlphaBlues platform. The aim …

Tallink launches its virtual assistant NemoRead More »

New feature release – user authentication in virtual assistants

One of the recent product features we’re proud of at AlphaBlues is the ability to authenticate users and provide detailed answers for the users. It is a new and exciting feature that allows our customers to offer a personalized level of support to their users through virtual assistants much like human customer support agents can. …

New feature release – user authentication in virtual assistantsRead More »

How To Align Your In-house Team For Executing A Successful Chatbot Project

Like with any project, good planning is the key to success also with your bot project. Having seen many chatbot and virtual customer assistant projects over the past years, there are couple of lessons learned and best practices to keep in mind. The key feature here is how to align your team inside the company …

How To Align Your In-house Team For Executing A Successful Chatbot ProjectRead More »

5 Things Successful Companies Do When Setting Up Their Virtual Assistant

You’ve become interested in having a virtual assistant for your company but are unsure how to start. What should be done? How? What is important? What is less important? These are all questions we get when we meet with companies. They wish to know what is the best practice in setting up a bot and …

5 Things Successful Companies Do When Setting Up Their Virtual AssistantRead More »