European Commission Language Technology Seminar took place on February 10th, in Brussels, Belgium. Over 40 different European language technology companies came together to discuss the trends and the challenges in the field of AI and chat automation. Our founder Indrek also participated and represented AlphaBlues: „AI technologies have never seen a higher interest before. The fact that great number of people are interested in the topic suggests that the future in AI will be fascinating!“ One of the primary objectives of the event was to describe and define the AI market today. There are some technology giants that have the
In the previous post, we dived in to the chatbot building process. In this post, we examine AI training. It is often argued that conversational AI will replace human workforce and cause unemployment across many sectors. It is true that increasing number of companies are interested in more efficient ways of customer service, but that does not mean humans will be replaced in the near future. Behind every successfully automated customer service lies an active support team. The core intention behind automation is to make business more efficient. Optimized solutions usually do generate more business opportunities, thus pushing companies to
Estonian Startup Awards 2019 took place on January 22nd, 2020, at Fotografiska Tallinn. More than 300 Estonian startup founders came together. A jury of 144 Estonian business founders chose the winners across 9 different categories. Today, there are about 900 startups in Estonia and the sector increases 30% per year. By now, Estonian startups contribute 2,5% of Estonia’s GDP and the growth does not seem to end here. AlphaBlues was nominated for a Bootstrap Badger award. This category consisted of companies that have raised no money and managed to build profitable businesses independently. Congratulations to Multilogin, the best Bootstrap Badger!
As discussed in the previous post, many aspects of conversational AI implementation are dependent on the details. The same applies to the tempo of the setup process. For smooth development, it is in both customer and developer interests that the customers know what they want. Concrete communication between businesses help to prevent additional tasks in later stages. Although, demo of the conversational AI can be built in minutes on the company’s website, we tend to utilize 1-2 months of development time plus one extra month of silent live for testing purposes. We have found out that with this amount of
The short answer is – it depends. I know some readers might be looking for an exact number but this would be misleading. From our experience we see that the needs of companies vary greatly as do their technical capabilities. As such, to give a simple answer in pricing is akin to answering with a specific price to the question – „how much does a good car cost“. Everyone’s expectation to what a good car is, is different. Same with chatbots. However, there are specific things that can drive up the cost of your virtual assistant development. Let’s dig in.
AlphaBlues won 2nd place in the Fintech of the Year Award organized by the German-Baltic Chamber of Commerce in Estonia, Latvia, Lithuania (AHK) 👏 The competition was strong as each company that reached the finals had to pitch their solution on the stage to a group of international judges and the general public. After voting by the judges and the public at the gala dinner AlphaBlues came ahead of EstateGuru, Bondora and Admiral Markets Group. Congratulations to Veriff for the first place! The prestigious awards are given out annually by the AHK that this year celebrated its 25th anniversary.
AlphaBlues has started working with Telia Lithuania in automating their customer service. Telia Lithuania is a leading telecommunications company offering mobile and broadband services to its customer base of more than 1 million customers. The company was looking for a Conversational AI solution for its customer experience automation. AlphaBlues was chosen for its product that allows end-to-end chat automation by creating Natural Language Understanding based virtual assistants and chat automation tools. In October virtual assistant Aita was launched in the Telia Lithuania website and started offering help to Telia’s customers. Customers can chat with Aita and ask questions the same
Baltic Brands together with Accenture Latvia selected AlphaBlues as the TOP5 startup company in Estonia. The experienced jury chose the startups taking into account their growth and ability to create resonance in the society. The goal of the Baltic Brand top is to find out the value of the biggest brands represented in the Baltics, as well as the factors that influence it. The study examined a wide range of topics, but in the framework of the top it is possible to explore three factors affecting loyalty – uniqueness, quality and profitability. 2019 represents the fourth year such awards are given
If you are looking to buy chatbots then don’t do an RFP. Instead do proof of concepts with 2-3 vendors. This has been the main learning from the recent Forrester report “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” and based on our experience I wholly agree with this finding (you can see the Forrester summary video from this link here). Chatbots (or virtual assistants) have become more established over the past year and their value becomes increasingly proven in the realm of contact centers and sales. As more companies are looking into the space they want
AlphaBlues uses Amazon Web Services (AWS) to power its AlphaAI and AlphaChat solutions for virtual assistants and live chat. With the growth of the business, virtual assistants built by AlphaBlues already handle more than 250,000 conversations each month for our customers. At such scale reliable infrastructure becomes important in running our solutions. Recently AlphaBlues became a member of the AWS Partner Network (APN) and achieved APN Select Technology Partner status. To qualify for APN Select Technology Partner status, the company was required to train and certify its staff and demonstrate a sizeable customer base already on AWS. This is most of all