Indrek Vainu

Automation Seminar with Capgemini in Helsinki, June 6

AlphaBlues is actively working with Capgemini in the Nordics and we’re delighted to be speaking at the DIGITAL DAWN breakfast seminar in Helsinki June 6th about chat automation and Natural Language Processing. You can register here. Capgemini’s DIGITAL DAWN breakfast introduces you the future of automation – Intelligent Automation. In this event you will meet some of the brightest stars of intelligent automation and learn what kind of value this could bring to your organization and how to get it done. Robotic Process Automation (RPA) has been making its way like a tsunami to all businesses across Nordics. It is a

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Use Case – Authenticated Support and Sales by Telia’s Virtual Assistant Mia

People have an increasing need to get information quickly. No matter whether it is 3am or 3pm, the data has to be available immediately without friction. This is setting a high bar for customer service at any company. In order to make things effortless and easy for customers, the telecom company Telia in Estonia created a virtual assistant called Mia. Customers can visit Telia’s website, type their questions as free text into the chat window on the website and Mia answers them in less than a second. The virtual assistant was created together with AlphaBlues, an AI start-up focused on creating

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Next events – AI summit in Estonia and Contact Center Expo in London

Meet us at Call and Contact Center Expo in London 🇬🇧 on March 27-28 and hear about our latest developments in authenticated chat experiences. Our CEO Indrek will also be giving a talk (with numbers 😃) on Lattelecom use case – a fine example of how a leading European telecom company automated a significant share of their customer support with chat and chatbots over a course of year. And before that we will be attending the North Star AI Conference in Estonia 🇪🇪 on March 7 alongside with representatives from companies such as DeepMind, Spotify and Microsoft. Come by our

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New Customer – Statistics Estonia

AlphaBlues started working with Statistics Estonia in automating their customer support. Statistics Estonia is an Estonian government agency in the area of administration of the Ministry of Finance. The main task of Statistics Estonia is to provide public institutions, business and research circles, international organisations and individuals with reliable and objective information on the economic, demographic, social and environmental situation and trends in Estonia. The aim of the co-operation is to develop a virtual assistant that helps users in their interactions with Statistics Estonia. According to AlphaBlues CEO Indrek Vainu “by utilizing our AlphaAI chatbot creation platform and AlphaChat live chat

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Hackathon wins for AlphaBlues 🏅

Team AlphaBlues took part in the Telia VUNK hackathon in December and its Mia chatbot won the first prize 🏆 Great testament to our virtual assistant and its enhanced authentication capability especially that our team was competing with other major software development companies. And at the same time we got Best Pitch award for our chat and voice bot Juta which was built for the Estonian Justice Ministry at the Garage48 Digital State hackathon. Juta was built in 48 hours to be capable of answering common questions about legal issues for citizens in Estonian and English. To top it off

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AlphaBlues company profile in E-Estonia online magazine

How to let AI do the boring job and keep your customers happy By Federico Plantera Disruption, disruption, disruption. It’s been only a couple of years that we hear this word almost everywhere and about potentially almost everything. This moment was supposed to come, at some point – the moment when we actually take a look at the meaning on a Cambridge dictionary. A disruption is “an interruption in the usual way that a system, process, or event works”. And it is true, the tech and industrial revolution of this decade are indeed bringing dramatic changes to the way we do things: with

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Introducing VideoBot – How To Make Your Bot Interactive In AlphaChat

Today we are launching VideoBot – the next step in interactive chat automation. Ever since we started building AlphaChat as the next generation chat tool that combines AI and live chat, we noticed the need to bring more “life” into chat conversations. What we were looking for was how to create more emotions to the visitors on your website, so that they feel a closer connection to your brand and wish to engage with your products and services. With the launch of VideoBot we are taking a bold step into that direction. So what does VideoBot do? Our VideoBot features allows

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Events We Will Attend & Speak At This Fall

Here is a list of events where you can catch the AlphaBlues team over the next few months. We’ll be speaking about how our customers have implemented and are using our AlphaAI and AlphaChat product. If you’re attending stop by and say hello. Will be good to connect 😁 🇪🇪 Language Technologies Summit, 27 Sept, Tartu www.hlt2018.ut.ee See our demo and learn how the NLP works at the event specifically focused on language technologies. 🇵🇱 AI & Big Data Congress, 1-2 Oct, Warsaw http://bigdatacee.com/ Hear Indrek talk how Lattelecom is using virtual assistants + what are the lessons from implementing AI in the real

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New product launch – AlphaChat

Excited to share news that we’re now one of the first to have integrated AI virtual assistants and live chat seamlessly into a coherent solution.  We now have two products for our enterprise customers. First, there is AlphaAI – our own NLP engine and virtual assistant building product. And the second product we just launched is AlphaChat. AlphaChat is a live chat platform (akin to Intercom, LiveChat, Zopim) where customer service teams can answer incoming chats from customers. Why is this exciting? AlphaAI and AlphaChat work in tandem. They fully automate customer experience and journey into one flow – from

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Why Customer Experience Matters More Than You Think And How Virtual Assistants Can Help You Beat Your Competitors

Virtual assistants and chatbots came to the wider audiences in the spring of 2016 when Facebook announced the possibility to build bots into Messenger. After initial inflated expectations the chatbot fever somewhat declined. However, much like in the Gartner Hype Cycle, the importance of virtual assistants is bound to grow in importance. And the reason is that superior customer experiences enable companies to retain and upsell to existing customers. This follows the rollout of Aggregation Theory impact on businesses. “First, the Internet has made distribution (of digital goods) free, neutralizing the advantage that pre-Internet distributors leveraged to integrate with suppliers.

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