Beginning of 2018 will see us continue where we left off in 2017. After rapid advances on the tech side of our product and new customers we’re off to several events in January / February to meet new customers, partners and people to share ideas with. Here is the schedule for our travels for next month: January 25-26, San Francisco, US. Exhibiting at the AI Assistant and Deep Learning Summit. February 5, Helsinki, Finland. Speaking at the Machine Learning event By HEL Tech and Aalto Entrepreneurship Society. February 7-8, Riga, Latvia. Exhibiting at TechChill tech conference that draws more than
StartupDay this year was a great success with more than 2,500 people attending. Gave a talk on the main stage about how we have built our company and approach AI. Title of the talk “Applied AI – are we there yet?”. For those who are impatient, the answer is yes, we’re already here in certain fields we’re tackling 😃
Glad to announce that we have started working with Tallink on a customer service chat automation project. Tallink (listed on the Nasdaq Tallinn exchange as TAL1T) is the leading provider of high-quality mini-cruise and passenger transport services in the northern Baltic Sea region, as well as the leading provider of cargo services on selected routes. In 2016 the company had over 9 million passengers, achieved revenue of €938 million and employed more than 7,000 people. As a result of their recent investment and fleet renewal program, Tallink currently deploys some of the most advanced cruise ferries on the Baltic Sea.
One of the toughest problems in building bots is the scarcity of available training data. As all machine learning systems, chatbots and virtual customer assistants function best when they have been trained on good quality training data. In the beginning all bots have to be taught what things mean. In the context of understanding what customers want when they contact customer service, this means teaching bots what topics (i.e. intents) do certain questions refer to. As a simple example, people ask from a bank “I have not received my salary” or “Where is my transfer”. These are seemingly two different
Yesterday our CTO Hendrik Luuk had the honours of presenting at the Nordic Data Science and Machine Learning Summit in Stockholm 🇸🇪 The conference was sold out, which gives a hint to the level of interest in the topic of machine learning in this region. Our talk was titled “Automating customer service chat via AI-based natural language understanding” and in a nutshell we gave an overview and key lessons from building up a customer service chat automation platform with built-in natural language understanding system from ground zero. The key takeaways of the talk were: Human-level language understanding is much more complicated than
Last week enjoyed an excellent panel discussion at Nordic Digital Business Summit with Alexander Khaytin from Yandex Data Factory, Ville Hulkko from Silo.AI and Olli Ventä from VTT. I have been on numerous panels but this one was one of the most enjoyable ones as the discussion was about where we stand with Artificial Intelligence and where are we headed. Couple of points that are worth sharing: There is a lot of AI hype. Everyone agreed on that. In some ways it is good as the topic rises to consciousness of a lot of people. But mostly it just raises
We’re set for a busy next few weeks here at AlphaBlues. Will be speaking at the following events, so if you’re attending stop by and say hello. Would be good to connect. #1. Botscamp. September 28. Streaming live, no need to travel 😀 botscamp focuses an overview and knowledge exchange about bots – emphasizing the business side . Without the hassle of travelling to the Swiss mountains or somewhere else. A true online conference reflecting the nature of bots in the digital universe. Join this unique engagement at a much higher frequency than traditional events. For free. Indrek was voted as one of
Over the past months during this summer we were hard at work on advancing our AI capabilities. We worked with NVIDIA’s latest technology to develop semantic enrichment for chatbots and our work got recently covered in their official blog https://blogs.nvidia.com/blog/2017/08/29/ai-chatbot/ Typically, a computer processes free text as a sequence of symbols with no apparent relationships apart from the order in which they appear in a sentence. A human, however, understands the semantics. For example, a person knows that in the sentence “my older brother rides the bike,” the brother is a human being, the bike is an inanimate object, the bike
Summer has been a busy time for us at AlphaBlues and we’re excited to announce to start working with IPF Digital. IPF Digital provides fast, flexible and convenient credit solutions to more than 134,000 retail customers in Finland, Estonia, Latvia, Lithuania and Australia. In its markets the Company is a leading provider of loans and credit lines to customers with strong credit histories. The company provides a high quality service backed by a sophisticated technology platform, which makes the application process easy and hassle-free. According to Edgars Kalniņš, the Head of Customer Experience at IPF Digital, “We are glad to start
We were delighted to take part in the Microsoft event about AI in conjunction with the Estonian EU presidency and the first informal Competitiveness and Telecommunications Council meeting of EU ministers under the Estonian Presidency of the European Council. Microsoft and the Estonian government gathered over 150 officials from all European Union Member States, the European Commission and the European Council in Tallinn for an evening reception focused on artificial intelligence and digital transformation stories. AlphaBlues was invited as one of the 4 companies to take part in the event, pitch their solution to the delegates and demo our NLP and AI technology.