Glad to announce that we have started working with Lattelecom on a Virtual Customer Assistant. Lattelecom is a dynamic and innovative communications company which helps to bridge the gap between technology and the individual. They provide telecommunication and IT solutions and are one of the biggest companies in Latvia employing more than 2,000 people.
A few weeks ago we launched LHV’s customer service into Facebook Messenger. LHV Group is the largest domestic financial group and capital provider in Estonia that is currently holding 2 billion euros of Estonian assets. They are one of the most innovative banks in Northern Europe and they were looking for a new and efficient way to engage with their customers 24/7. It has been a great journey working with the bank’s team and during the past weeks we have been monitoring the performance of the Virtual Customer Assistant who is called Uku. It has been good to note that more than 50%
We ran a story in VentureBeat on the reality of automating customer service chat today with artificial intelligence. It reflects our key learnings throughout working with various customers and attending a multitude of events. There are several takeaways but our key points are: Good Virtual Customer Assistants need customers’ chat log history. There is no one-size-fits-all algorithm for understanding user intent. Moving beyond current machine learning approaches. Humans are still needed in customer service. For more details, check out the article here.
This week we attended the Chatbot Summit in Berlin, one the biggest events related to chatbots in Europe this year. With 1,500 attendees and dozens of exhibitors the event was packed with great content and great discussions. Our eye was out on the customer support chat automation in enterprise and here is what we learned: Customers need guidance in the virtual customer assistant (VCA) landscape. In the enterprise panel session the customers pointed out that they have trouble differentiating vendors and as the landscape is moving quickly, they need time to assess the vendors’ strengths. This makes sense because big software
We recently finished our case study in customer service chat automation with Monese.com For us it was a great experience to see how our artificial intelligence based technology has worked in production over the past several months. Monese is a revolutionary neo-bank founded with the ambitious goal of building a global instant-open bank account for the on-demand age. To manage their customer support more efficiently, we deployed our Virtual Customer Assistant (VCA) technology into their in-app customer support chat. The results have been very positive as the VCA has handled thousands of conversations and has autonomously solved (i.e. without any human help) more than 15% of the customer service requests it has
Glad to announce that we launched a Virtual Customer Assistant for LHV Bank – one of the most innovative banks in the Nordic region. LHV Bank, listed on the Nasdaq Baltic stock exchange, launched their retail banking activities a few years ago. They were looking for new ways to offer an even better customer service and consequently were looking into chatbots. We at AlphaBlues utilized our platform to build LHV their own Virtual Customer Assistant specifically tailored to answer their most frequently asked questions. The chatbot, called Uku, is available to answer customer questions in Facebook Messenger 24/7. The chabot is currently
We’re excited to be taking part of the Chatbot Summit in Berlin on June 26. The event is a major one in Europe focusing on chatbots, NLP, AI and conversational interfaces. AlphaBlues will be having its own booth at the event. If you are there, stop by, get to play around with our product and view the latest use cases. Also we have a 20% discount code ABbot20 for tickets that you are free to use. See you in Berlin!
Excited to announce that AlphaBlues is joining the NVIDIA Inception Program. The program nurtures dedicated and exceptional startups who are revolutionizing industries with advances in Artificial Intelligence and data science. This virtual accelerator program helps startups during critical stages of product development, prototyping, and deployment. NVIDIA is a major player in the advancement of AI and we’re excited to take part of that journey. We’ll be working with some advanced text ontology based intent detection algorithms during the course of the program to enhance our Virtual Customer Assistants. Expect an update on this progress in the near future!
It has been a busy week at AlphaBlues. Had a fun time with the good people Joao Rei and Kuldar Kullasepp on their new Idea360 podcast. The show focuses on new technologies, marketing advice and lessons on how to grow your business. I had the pleasure to talk about chatbots and the way in which messaging is changing how people interact with business. We covered a wide range of topics from what are chatbots, what benefit do they give to business and what roles does artificial intelligence play in that process. The show was in English and you can LISTEN
Last week we attended the premier Gartner event on customer experience in London. With a full 2-day schedule of in-depth sessions, workshops and use cases, the event was a whirlwind tour of all things customer experience and support related. Coverage was world class with excellent speakers talking about the latest on the topic. Our eye was out for the development of virtual customer agents (chatbots) and the way in which enterprise is adopting artificial intelligence. There was much more discussed that I have written down below and if you have any further questions, reach out indrek (at) alphablues.com, but here are