Last week enjoyed an excellent panel discussion at Nordic Digital Business Summit with Alexander Khaytin from Yandex Data Factory, Ville Hulkko from Silo.AI and Olli Ventä from VTT. I have been on numerous panels but this one was one of the most enjoyable ones as the discussion was about where we stand with Artificial Intelligence and where are we headed. Couple of points that are worth sharing: There is a lot of AI hype. Everyone agreed on that. In some ways it is good as the topic rises to consciousness of a lot of people. But mostly it just raises
We’re set for a busy next few weeks here at AlphaBlues. Will be speaking at the following events, so if you’re attending stop by and say hello. Would be good to connect. #1. Botscamp. September 28. Streaming live, no need to travel 😀 botscamp focuses an overview and knowledge exchange about bots – emphasizing the business side . Without the hassle of travelling to the Swiss mountains or somewhere else. A true online conference reflecting the nature of bots in the digital universe. Join this unique engagement at a much higher frequency than traditional events. For free. Indrek was voted as one of
Over the past months during this summer we were hard at work on advancing our AI capabilities. We worked with NVIDIA’s latest technology to develop semantic enrichment for chatbots and our work got recently covered in their official blog https://blogs.nvidia.com/blog/2017/08/29/ai-chatbot/ Typically, a computer processes free text as a sequence of symbols with no apparent relationships apart from the order in which they appear in a sentence. A human, however, understands the semantics. For example, a person knows that in the sentence “my older brother rides the bike,” the brother is a human being, the bike is an inanimate object, the bike
Summer has been a busy time for us at AlphaBlues and we’re excited to announce to start working with IPF Digital. IPF Digital provides fast, flexible and convenient credit solutions to more than 134,000 retail customers in Finland, Estonia, Latvia, Lithuania and Australia. In its markets the Company is a leading provider of loans and credit lines to customers with strong credit histories. The company provides a high quality service backed by a sophisticated technology platform, which makes the application process easy and hassle-free. According to Edgars Kalniņš, the Head of Customer Experience at IPF Digital, “We are glad to start
We were delighted to take part in the Microsoft event about AI in conjunction with the Estonian EU presidency and the first informal Competitiveness and Telecommunications Council meeting of EU ministers under the Estonian Presidency of the European Council. Microsoft and the Estonian government gathered over 150 officials from all European Union Member States, the European Commission and the European Council in Tallinn for an evening reception focused on artificial intelligence and digital transformation stories. AlphaBlues was invited as one of the 4 companies to take part in the event, pitch their solution to the delegates and demo our NLP and AI technology.
Glad to announce that we have started working with Lattelecom on a Virtual Customer Assistant. Lattelecom is a dynamic and innovative communications company which helps to bridge the gap between technology and the individual. They provide telecommunication and IT solutions and are one of the biggest companies in Latvia employing more than 2,000 people.
A few weeks ago we launched LHV’s customer service into Facebook Messenger. LHV Group is the largest domestic financial group and capital provider in Estonia that is currently holding 2 billion euros of Estonian assets. They are one of the most innovative banks in Northern Europe and they were looking for a new and efficient way to engage with their customers 24/7. It has been a great journey working with the bank’s team and during the past weeks we have been monitoring the performance of the Virtual Customer Assistant who is called Uku. It has been good to note that more than 50%
We ran a story in VentureBeat on the reality of automating customer service chat today with artificial intelligence. It reflects our key learnings throughout working with various customers and attending a multitude of events. There are several takeaways but our key points are: Good Virtual Customer Assistants need customers’ chat log history. There is no one-size-fits-all algorithm for understanding user intent. Moving beyond current machine learning approaches. Humans are still needed in customer service. For more details, check out the article here.
This week we attended the Chatbot Summit in Berlin, one the biggest events related to chatbots in Europe this year. With 1,500 attendees and dozens of exhibitors the event was packed with great content and great discussions. Our eye was out on the customer support chat automation in enterprise and here is what we learned: Customers need guidance in the virtual customer assistant (VCA) landscape. In the enterprise panel session the customers pointed out that they have trouble differentiating vendors and as the landscape is moving quickly, they need time to assess the vendors’ strengths. This makes sense because big software
We recently finished our case study in customer service chat automation with Monese.com For us it was a great experience to see how our artificial intelligence based technology has worked in production over the past several months. Monese is a revolutionary neo-bank founded with the ambitious goal of building a global instant-open bank account for the on-demand age. To manage their customer support more efficiently, we deployed our Virtual Customer Assistant (VCA) technology into their in-app customer support chat. The results have been very positive as the VCA has handled thousands of conversations and has autonomously solved (i.e. without any human help) more than 15% of the customer service requests it has