Indrek Vainu

New customer – LHV Bank

Glad to announce that we launched a Virtual Customer Assistant for LHV Bank – one of the most innovative banks in the Nordic region. LHV Bank, listed on the Nasdaq Baltic stock exchange, launched their retail banking activities a few years ago. They were looking for new ways to offer an even better customer service and consequently were looking into chatbots. We at AlphaBlues utilized our platform to build LHV their own Virtual Customer Assistant specifically tailored to answer their most frequently asked questions. The chatbot, called Uku, is available to answer customer questions in Facebook Messenger 24/7. The chabot is currently

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Meet us at Chatbot Summit in Berlin

We’re excited to be taking part of the Chatbot Summit in Berlin on June 26. The event is a major one in Europe focusing on chatbots, NLP, AI and conversational interfaces. AlphaBlues will be having its own booth at the event. If you are there, stop by, get to play around with our product and view the latest use cases. Also we have a 20% discount code ABbot20 for tickets that you are free to use. See you in Berlin!

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We’re joining the NVIDIA Inception Program

Excited to announce that AlphaBlues is joining the NVIDIA Inception Program. The program nurtures dedicated and exceptional startups who are revolutionizing industries with advances in Artificial Intelligence and data science. This virtual accelerator program helps startups during critical stages of product development, prototyping, and deployment. NVIDIA is a major player in the advancement of AI and we’re excited to take part of that journey. We’ll be working with some advanced text ontology based intent detection algorithms during the course of the program to enhance our Virtual Customer Assistants. Expect an update on this progress in the near future!

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Idea360 podcast + Latitude59 recap

  It has been a busy week at AlphaBlues. Had a fun time with the good people Joao Rei and Kuldar Kullasepp on their new Idea360 podcast. The show focuses on new technologies, marketing advice and lessons on how to grow your business. I had the pleasure to talk about chatbots and the way in which messaging is changing how people interact with business. We covered a wide range of topics from what are chatbots, what benefit do they give to business and what roles does artificial intelligence play in that process. The show was in English and you can LISTEN

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Our learnings from the 2017 Gartner Customer Experience & Technologies Summit

Last week we attended the premier Gartner event on customer experience in London. With a full 2-day schedule of in-depth sessions, workshops and use cases, the event was a whirlwind tour of all things customer experience and support related. Coverage was world class with excellent speakers talking about the latest on the topic. Our eye was out for the development of virtual customer agents (chatbots) and the way in which enterprise is adopting artificial intelligence. There was much more discussed that I have written down below and if you have any further questions, reach out indrek (at) alphablues.com, but here are

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AlphaBlues Selected TOP15 Nordic Startup

Happy to announce that we were selected TOP 15 Nordic startup by one of the leading startup events, Arctic15. Out of hundreds of applications we emerged in the TOP 30 and then after public voting and assessment by judges, we made the final TOP 15. With that we will be taking part in the Microsoft Pitching Competition at the Arctic15 conference May 3-4 in Helsinki with the main prize of a 50,000 eur syndicate deal by the Finnish Business Angels Network. On May 3rd we will also be showcasing our artificial intelligence based customer service solution in the demo hall, so stop

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iConsmr conference 2017

Last week Hendrik and I travelled to Hamburg to take part in the annual iConsmr conference organized by our good friends at defacto X, the leading consumer centricity company in Europe. This year the confernece had hundreds of top media and marketing executives from Germany attending to learn about the latest trends in how to attract customers and keep them in a world where attention spans are shorter and the number of options growing by the day. Having attended numerous conferences in the past month, this one stuck out because of the excellent networking event the night before. Where in

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Blockchain conference wrap-up from AI and chatbot perspective

We took part of the international Blockchain and Bitcoin Conference this week. With BTC trading at all time highs there was of course of lot of excitement in the room 🙂 As an exhibitor we  got a very good sense of the crowd and good insight. Being in the artificial intelligence and chatbot community, it was great to see a similar level enthusiasm in the blockchain community as well. The messages that we learned were that while the blockchain technology is exciting and promising it is still new and needs to be proved and stress-tested more to make a move towards

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Our slides from Machine Learning meetup

Last week we presented at the largest gathering of Machine Learning professionals in Estonia, the ML Estonia meetup. The event gathered more the 200 people and Hendrik and I talked about what we are doing and what we are doing on the tech front with AI/ML as applied to text, images and also videos. The slides are available here.  

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Google Home – Review

  As we at AlphaBlues work extensively with teaching language to computers and automating customer service with chatbots, it was only natural to give the Google Home a try. There are plenty of reviews out there but after testing it for a month, here is our take on the product and some interesting insights that we found. What is Google Home – it is a voice activated speaker that is connected to the internet. You can ask it questions and it will answer back. Google launched it in November 2016 in the US. While currently not available in Europe, we

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