Indrek Vainu

iConsmr conference 2017

Last week Hendrik and I travelled to Hamburg to take part in the annual iConsmr conference organized by our good friends at defacto X, the leading consumer centricity company in Europe. This year the confernece had hundreds of top media and marketing executives from Germany attending to learn about the latest trends in how to attract customers and keep them in a world where attention spans are shorter and the number of options growing by the day. Having attended numerous conferences in the past month, this one stuck out because of the excellent networking event the night before. Where in

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Blockchain conference wrap-up from AI and chatbot perspective

We took part of the international Blockchain and Bitcoin Conference this week. With BTC trading at all time highs there was of course of lot of excitement in the room 🙂 As an exhibitor we  got a very good sense of the crowd and good insight. Being in the artificial intelligence and chatbot community, it was great to see a similar level enthusiasm in the blockchain community as well. The messages that we learned were that while the blockchain technology is exciting and promising it is still new and needs to be proved and stress-tested more to make a move towards

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Our slides from Machine Learning meetup

Last week we presented at the largest gathering of Machine Learning professionals in Estonia, the ML Estonia meetup. The event gathered more the 200 people and Hendrik and I talked about what we are doing and what we are doing on the tech front with AI/ML as applied to text, images and also videos. The slides are available here.  

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Google Home – Review

  As we at AlphaBlues work extensively with teaching language to computers and automating customer service with chatbots, it was only natural to give the Google Home a try. There are plenty of reviews out there but after testing it for a month, here is our take on the product and some interesting insights that we found. What is Google Home – it is a voice activated speaker that is connected to the internet. You can ask it questions and it will answer back. Google launched it in November 2016 in the US. While currently not available in Europe, we

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Newspaper reports: AlphaBlues makes the first popular customer service chatbots in Estonia

“The TrainBot and the BusBot are the first Estonian chatbots that have started to play a role in the everyday customer service” writes the leading Estonian newspaper in their article about chabots that we at CartSkill launched a few months ago. “It is possible to communicate with those bots. Each request is responded quickly and a quick praise “Thank you” is followed by the reaction “You’re welcome” … aside from this the bots can offer relevant information and are able to show you train and bus departure times, schedules and prices”. It has been great to see a quick uptake and

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Chatbots in 2017

Let’s take a quick look what we can expect from chatbots in 2017. 2016 was the year that chatbots made their first mark. With Facebook opening their Messenger platform for developers in April 2016, the bot-rush started. Other large players jumped on the bot wagon as well. Namely Google with its purchase of api.ai and release of Assistant and Home, Apple’s iMessage apps and Amazon with its Alexa skills store for Echo devices. Here is what we can expect from chatbots in 2017: Chatbots will seek to provide more value for users. In 2016 we saw a myriad of bots that were not

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Our new distributor in Australia and New Zealand

Happy to announce we have formed a partnership with ArneTech who becomes our representative in Australia and New Zealand. This allows companies in the region with interest in high-end custom chatbots to work with us. Based in Melbourne, ArneTech, is headed by long-time software entrepreneur Kristian Jaakkola. With a degree in computer science and experience in web service and quality assurance, Kristian brings a wealth of knowledge from the software sector allowing him to quickly grasp the real needs of companies and possible technical solutions as they embark on their chatbot strategies. According to Kristian “ArneTech is boosting the business of its

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Slush ’16 recap

Last week we took part in Slush, the gathering of 15,000 tech-heads as the slogan goes in the far North. Helsinki, Finland to be more exact. As always for this time of the year, the weather was lovely with sufficient amounts of snow, rain, wind and occasional sunshine to sweeten the deal. Having attended the first Slush many years back (a cozy gathering of 300 people), the event has now grown to 17,000 visitors making it one of the largest tech conferences in Europe. What happened and what did we learn at Slush this year? Here’s the rundown: CartSkill reached

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Customer case: find a car through Messenger – autotie.fi

We’re happy to announce that we launched a bot for Autotie.fi – the leading car sales portal in Finland that is part of the Sanoma Media Group (HEL:SAA1V). I sat down with Jarkko Forsberg, who is managing Autotie to learn more about the reasons he decided to bring the business to Facebook Messenger. INDREK: What is Autotie.fi? JARKKO: Autotie.fi is the leading new and used car classified in Finland. Our approach is extremely consumer centric. Thus we have been the ones to bring new service features to the market – chat and dealer reviews among other things. INDREK: Bots are

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Using neural networks for enhancing video call quality

One of the things our tech team is always fascinated by is the way in which neural networks can be deployed to solve a variety of use cases. And even though we work with conversational text and chatbots to improve customer service for our customers, we are inherently curious and tackle various challenges through our experimental work. So it is no wonder that a few months ago, during one of our casual Friday afternoon brainstorming sessions, our talk drifted to the poor quality of video calls with an iPhone. It is well known that the popularity in various entertainment and

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