A few weeks ago we launched LHV’s customer service into Facebook Messenger. LHV Group is the largest domestic financial group and capital provider in Estonia that is currently holding 2 billion euros of Estonian assets. They are one of the most innovative banks in Northern Europe and they were looking for a new and efficient way to engage with their customers 24/7. It has been a great journey working with the bank’s team and during the past weeks we have been monitoring the performance of the Virtual Customer Assistant who is called Uku. It has been good to note that more than 50% of users rated the experience with VCA helpful. You can read more details about the case here.