Business cases

New Customer – Telia Lithuania

AlphaBlues has started working with Telia Lithuania in automating their customer service. Telia Lithuania is a leading telecommunications company offering mobile and broadband services to its customer base of more than 1 million customers.  The company was looking for a Conversational AI solution for its customer experience automation. AlphaBlues was chosen for its product that allows end-to-end chat automation by creating Natural Language Understanding based virtual assistants and chat automation tools.  In October virtual assistant Aita was launched in the Telia Lithuania website and started offering help to Telia’s customers. Customers can chat with Aita and ask questions the same

Read More »

AlphaBlues Achieves Select Technology Partner Status in the Amazon Web Services Partner Network

AlphaBlues uses Amazon Web Services (AWS) to power its AlphaAI and AlphaChat solutions for virtual assistants and live chat. With the growth of the business, virtual assistants built by AlphaBlues already handle more than 250,000 conversations each month for our customers. At such scale reliable infrastructure becomes important in running our solutions. Recently AlphaBlues became a member of the AWS Partner Network (APN) and achieved APN Select Technology Partner status. To qualify for APN Select Technology Partner status, the company was required to train and certify its staff and demonstrate a sizeable customer base already on AWS. This is most of all

Read More »

Use Case – Authenticated Support and Sales by Telia’s Virtual Assistant Mia

People have an increasing need to get information quickly. No matter whether it is 3am or 3pm, the data has to be available immediately without friction. This is setting a high bar for customer service at any company. In order to make things effortless and easy for customers, the telecom company Telia in Estonia created a virtual assistant called Mia. Customers can visit Telia’s website, type their questions as free text into the chat window on the website and Mia answers them in less than a second. The virtual assistant was created together with AlphaBlues, an AI start-up focused on creating

Read More »

New Customer – Statistics Estonia

AlphaBlues started working with Statistics Estonia in automating their customer support. Statistics Estonia is an Estonian government agency in the area of administration of the Ministry of Finance. The main task of Statistics Estonia is to provide public institutions, business and research circles, international organisations and individuals with reliable and objective information on the economic, demographic, social and environmental situation and trends in Estonia. The aim of the co-operation is to develop a virtual assistant that helps users in their interactions with Statistics Estonia. According to AlphaBlues CEO Indrek Vainu “by utilizing our AlphaAI chatbot creation platform and AlphaChat live chat

Read More »

Tallink launches its virtual assistant Nemo

Tallink (Nasdaq OMX Nordic: TAL: TAL1T) has launched their virtual customer assistant, called Nemo, on their website www.tallink.ee Nemo assists Tallink customers with questions related to booking trips on Tallink passenger ships and general inquiries about the services. Nemo was built by AlphaBlues and is utilizing the Natural Language Processing of the AlphaBlues platform. The aim of Nemo is to help customers get immediate information to their questions, allowing customer support agents to focus on more complex issues. According to Martin Mürk, head of Customer Experience and Analytics “virtual customers assistants serve an increasing amount of customers as the first-point of

Read More »

New customer – Enefit

Glad to announce that Enefit has launched their virtual sales assistant on the Finnish market. Enefit is Eesti Energia’s subsidiary in Finland. Eesti Energia is an energy group which consists of more than 20 companies and employs approximately 5 800 people. It is the largest producer of energy in the Baltics, incl. one of the biggest renewable energy producers. Enefit is currently in Latvia, Lithuania, Poland, Finland and Sweden. Enefit recently entered the Finnish market and built a virtual sales assistant, called Sähköbotti (Energy Bot in Finnish). The bot was built on the AlphaBlues platform and integrated on the www.enefit.fi

Read More »

New customer – IPF Digital

Summer has been a busy time for us at AlphaBlues and we’re excited to announce to start working with IPF Digital. IPF Digital provides fast, flexible and convenient credit solutions to more than 134,000 retail customers in Finland, Estonia, Latvia, Lithuania and Australia. In its markets the Company is a leading provider of loans and credit lines to customers with strong credit histories. The company provides a high quality service backed by a sophisticated technology platform, which makes the application process easy and hassle-free. According to Edgars Kalniņš, the Head of Customer Experience at IPF Digital, “We are glad to start

Read More »

New customer – Lattelecom

Glad to announce that we have started working with Lattelecom on a Virtual Customer Assistant. Lattelecom is a dynamic and innovative communications company which helps to bridge the gap between technology and the individual. They provide telecommunication and IT solutions and are one of the biggest companies in Latvia employing more than 2,000 people.

Read More »

Case Study – LHV

A few weeks ago we launched LHV’s customer service into Facebook Messenger. LHV Group is the largest domestic financial group and capital provider in Estonia that is currently holding 2 billion euros of Estonian assets. They are one of the most innovative banks in Northern Europe and they were looking for a new and efficient way to engage with their customers 24/7. It has been a great journey working with the bank’s team and during the past weeks we have been monitoring the performance of the Virtual Customer Assistant who is called Uku. It has been good to note that more than 50%

Read More »

Case Study – Monese

We recently finished our case study in customer service chat automation with Monese.com For us it was a great experience to see how our artificial intelligence based technology has worked in production over the past several months. Monese is a revolutionary neo-bank founded with the ambitious goal of building a global instant-open bank account for the on-demand age. To manage their customer support more efficiently, we deployed our Virtual Customer Assistant (VCA) technology into their in-app customer support chat. The results have been very positive as the VCA has handled thousands of conversations and has autonomously solved (i.e. without any human help) more than 15% of the customer service requests it has

Read More »

Subscribe to Our Newsletter