Business cases

New Customer – Telia Lithuania

AlphaBlues has started working with Telia Lithuania in automating their customer service. Telia Lithuania is a leading telecommunications company offering mobile and broadband services to its customer base of more than 1 million customers.  The company was looking for a Conversational AI solution for its customer experience automation. AlphaBlues was chosen for its product that …

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AlphaBlues Achieves Select Technology Partner Status in the Amazon Web Services Partner Network

AlphaBlues uses Amazon Web Services (AWS) to power its AlphaAI and AlphaChat solutions for virtual assistants and live chat. With the growth of the business, virtual assistants built by AlphaBlues already handle more than 250,000 conversations each month for our customers. At such scale reliable infrastructure becomes important in running our solutions. Recently AlphaBlues became …

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Use Case – Authenticated Support and Sales by Telia’s Virtual Assistant Mia

People have an increasing need to get information quickly. No matter whether it is 3am or 3pm, the data has to be available immediately without friction. This is setting a high bar for customer service at any company. In order to make things effortless and easy for customers, the telecom company Telia in Estonia created …

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New Customer – Statistics Estonia

AlphaBlues started working with Statistics Estonia in automating their customer support. Statistics Estonia is an Estonian government agency in the area of administration of the Ministry of Finance. The main task of Statistics Estonia is to provide public institutions, business and research circles, international organisations and individuals with reliable and objective information on the economic, demographic, …

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Tallink launches its virtual assistant Nemo

Tallink (Nasdaq OMX Nordic: TAL: TAL1T) has launched their virtual customer assistant, called Nemo, on their website www.tallink.ee Nemo assists Tallink customers with questions related to booking trips on Tallink passenger ships and general inquiries about the services. Nemo was built by AlphaBlues and is utilizing the Natural Language Processing of the AlphaBlues platform. The aim …

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New customer – Lattelecom

Glad to announce that we have started working with Lattelecom on a Virtual Customer Assistant. Lattelecom is a dynamic and innovative communications company which helps to bridge the gap between technology and the individual. They provide telecommunication and IT solutions and are one of the biggest companies in Latvia employing more than 2,000 people.

Case Study – Monese

We recently finished our case study in customer service chat automation with Monese.com For us it was a great experience to see how our artificial intelligence based technology has worked in production over the past several months. Monese is a revolutionary neo-bank founded with the ambitious goal of building a global instant-open bank account for the on-demand age. To manage their customer support …

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