How To & General Good Advice

Top 2 Questions From Customers Answered – What Topics Should My Bot Know and How Much Training Data Do I Need?

The content and structure will largely determine the value for your virtual customer assistant. It stems from the use case that you give to your bot. Hence, before starting to build the bot it is important to really understand what you need the bot to do and how. Once, that is determined, then you need …

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New feature release – user authentication in virtual assistants

One of the recent product features we’re proud of at AlphaBlues is the ability to authenticate users and provide detailed answers for the users. It is a new and exciting feature that allows our customers to offer a personalized level of support to their users through virtual assistants much like human customer support agents can. …

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How To Align Your In-house Team For Executing A Successful Chatbot Project

Like with any project, good planning is the key to success also with your bot project. Having seen many chatbot and virtual customer assistant projects over the past years, there are couple of lessons learned and best practices to keep in mind. The key feature here is how to align your team inside the company …

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5 Things Successful Companies Do When Setting Up Their Virtual Assistant

You’ve become interested in having a virtual assistant for your company but are unsure how to start. What should be done? How? What is important? What is less important? These are all questions we get when we meet with companies. They wish to know what is the best practice in setting up a bot and …

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All You Need To Know About The Technical Side of Natural Language Processing in Chat Automation

We often get asked how does NLP work in chat automation. What languages is it good at? Does it really understand my language? What algorithms do you use in your pipeline? To accommodate those requests, we added this video where our CTO Hendrik talks about these topics at the Nordic Data Science and Machine Learning Summit …

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