People interested in automating the banking industry processes can now read our recently updated case study of LHV Bank.
The company is one of the most innovative and fastest growing banks in the region and was looking for a new and efficient way to engage with their customers 24/7. The aim was to provide customers a well-designed user experience with focus on automation to enable the bank to manage its user growth in the most efficient manner.Together with AlphaBlues LHV created its own Virtual Customer Assistant (VCA) – Uku.
In a nutshell, Uku can handle 26% of responsibilities that previously had to be done by human employees. This kind of a symbiosis between humans and virtual assistants has helped LHV Bank to sustain steady growth while allowing them to go the extra mile in customer service and in turn receive more detailed feedback for a deeper understanding of their customer needs and ability to offer support.
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