AlphaBlues | We Build Virtual Customer Assistants

AS A BUSINESS INTELLIGENCE ANALYST YOU GET

Customer Interaction Insights

Due to increasing competition in every industry, customer experience becomes a key driver in gaining a competitive edge. Building a good chatbot can be a daunting task. In order to create the best chatbot you need to have a data driven approach. With AlphaBlues analytics you will understand customers’ satisfaction, get insights into opportunities for business growth and customer retention strategies.

General and in-depth analytics based on topic helpfulness where after each topic customers can give feedback if topic was helpful, which will let you know exactly what needs to be done to improve your chatbot experience with customers.

Monitor your customers interactions through chat logs to see what links and buttons customers click, which topics are relevant, improve your customer interactions and workflows with real time data.

Collect feedback from customers with text and 1-10 star ratings about chatbot or human agent after each chat session.

AS A CUSTOMER SERVICE MANAGER/TEAM LEAD YOU GET

Conversational AI

You need to be able to hold seamless, synchronous conversations with consumers across whatever channel they happen to be using at the time, no matter where they are. Improved personalization delivers a more relevant user experience, and the high levels of automation enables cost-effective delivery at scale.

Leverage automation, carry thousands or millions of simultaneous ongoing one-to-one conversations at scale.

With real time data you can tailor messaging at the individual level based on past behaviour and responses within the bot conversation.

Connect seamlessly with highly customizable chat, where human agents can power your consumers interactions.

Adapt chat to your current customer service team with the same groups, handovers, metrics, etc.

Make your customers feel unique and special by motivating engagement with custom setup proactive chat.

Easy to use tool for agent in browser with visual and audio queues.

Both options to set your chat up as synchronous or asynchronous.

AS A CEO/FOUNDER YOU GET

Solutions To Get Closer To Your Customers

Scale every part of your business: sales, marketing and support with highly customized chatbots and chat specially designed to your needs.

Capture your customers attention and make your chatbot more fun to engage with easily customized visuals that match your brand.

Once positive experiences have been delivered, you can leverage sales messages that go directly to authenticated users’ chat window. Marketers, in turn, can rely on high open rates and an effective ongoing mechanism for re-engagement.

Integrate with mayor platforms like Facebook, WhatsApp, CRM and more to give your customers seamless omni-channel experience.

Automatically detect new product opportunities and areas of improvement from chat history.

Beat your competitors with better customer service, more efficient marketing, automated workflows and more.