We use artificial intelligence (AI) to power our won conversational platform. Using a combination of machine learning, keyword analysis and Recurrent Neural Networks (RNNs) our solution analyzes your customer’s text input and their intent. This happens by first determining the questions that your customers have through webchat logs or FAQs. As people have a variety of ways of asking things, we have created a method for semi-autonomous data annotation. After that associations between questions and intents are created. Once the questions have been matched with intents, we serve the answers to customers.