Glad to announce that we have started working with Tallink on a customer service chat automation project. Tallink (listed on the Nasdaq Tallinn exchange as TAL1T) is the leading provider of high-quality mini-cruise and passenger transport services in the northern Baltic Sea region, as well as the leading provider of cargo services on selected routes.
In 2016 the company had over 9 million passengers, achieved revenue of €938 million and employed more than 7,000 people.
As a result of their recent investment and fleet renewal program, Tallink currently deploys some of the most advanced cruise ferries on the Baltic Sea. The company’s vision is to be the market pioneer in Europe by offering excellence in leisure and business travel and sea transportation services.