Tallink (Nasdaq OMX Nordic: TAL: TAL1T) has launched their virtual customer assistant, called Nemo, on their website www.tallink.ee Nemo assists Tallink customers with questions related to booking trips on Tallink passenger ships and general inquiries about the services. Nemo was built by AlphaBlues and is utilizing the Natural Language Processing of the AlphaBlues platform.
The aim of Nemo is to help customers get immediate information to their questions, allowing customer support agents to focus on more complex issues. According to Martin Mürk, head of Customer Experience and Analytics “virtual customers assistants serve an increasing amount of customers as the first-point of contact in the field of tourism and travel”.
Tallink is one of the leading passenger shipping companies in Europe, serving more than 9 million customers per year. More information can be found at this press release link here.